Refund policy
Effective September 15 2026
We want customers to receive the product they ordered in the condition promised. This policy explains which products may be returned, which sales are final, and how we handle defects, incorrect items, exchanges, and refunds.
Return Window
Eligible standard products may be returned within 30 calendar days after confirmed delivery. A return request must be submitted before the 30-day period ends. Items mailed without prior authorization may be refused or delayed.
Return Eligibility
To qualify for a return, a standard product must be unworn, unused, unwashed, free of odors, pet hair, makeup, deodorant, stains, and damage, and returned with its original tags and packaging when provided. Proof of purchase is required.
Final Sale Products
The following products cannot be returned or exchanged unless they arrive defective, damaged, or materially different from the approved order:
· Personalized, customized, made-to-order, or print-on-demand products created for a specific customer
· Products with customer-selected names, dates, photographs, messages, sizing, colors, logos, or artwork
· Digital products, downloadable files, design services, deposits, and approved design fees after work begins
· Gift cards, intimate apparel, underwear, socks removed from sealed packaging, and hygiene-sensitive products
· Clearance products or products marked Final Sale before checkout
Damaged Defective or Incorrect Orders
Inspect your order promptly. Contact us within 7 calendar days after delivery if an item is damaged, defective, misprinted, or incorrect. Include the order number and clear photographs of the product, packaging, shipping label, and issue. If we confirm the problem, Nside Jokes may replace the item, correct the order, issue store credit, or provide a refund. Nside Jokes will cover reasonable return shipping when we require the return of a verified defective or incorrect item.
Customer Supplied Content and Approved Proofs
Customers are responsible for reviewing names, spelling, dates, colors, placement, dimensions, and other details before approving a custom proof. We do not treat an item as defective when it accurately reflects the approved proof, subject to ordinary variations in screen color, printing, embroidery, materials, and production placement. Nside Jokes may correct an error that we introduced after approval.
Size and Fit
Review the size chart before ordering. Eligible standard products may be exchanged for another available size within the 30-day return window. Custom, personalized, made-to-order, intimate, and final-sale products are not eligible for size exchanges unless Nside Jokes sent a size different from the confirmed order.
Return Shipping
Customers are responsible for return shipping on eligible standard products unless the return results from a verified Nside Jokes error. Original shipping charges are not refundable except when required by law or when we confirm that the entire order was defective or incorrect. Use a trackable shipping method. Nside Jokes is not responsible for a return package that is lost, damaged, or sent to an unauthorized address.
Refund Processing
We inspect authorized returns after receipt. Approved refunds are sent to the original payment method within 10 business days after inspection. A bank or card issuer may need additional time to post the credit. If more than 15 business days have passed after we approve a refund, contact us through the store Contact page.
Cancellations and Order Changes
Contact us as soon as possible to request a cancellation or change. We may approve the request only before production, fulfillment, or design work begins. Custom production and design fees become nonrefundable after work begins or a proof is approved. We cannot guarantee address, size, color, artwork, or order changes after an order enters production.
Lost Stolen or Delivered Packages
If tracking shows a package as delivered but you cannot locate it, check the delivery location, household members, neighbors, and carrier records, then contact the carrier. Nside Jokes will assist with available tracking information but is not responsible for theft or loss after confirmed delivery, except where applicable law requires otherwise.
How to Start a Return
1. Use the Contact page on nsidejokes.com and provide your name, order number, item, and reason for the request.
2. Wait for written authorization and return instructions before shipping anything.
3. Package the item securely and send it by the stated deadline using a trackable method.
Nothing in this policy limits any nonwaivable rights provided by applicable law.